School Policies

VALIDITY

All packages purchased for the 2024-2025 school year are ONLY VALID for the 2024-2025 school year. Any excess classes past Summer 2025 will become void/expired, with no exceptions.

REGISTRATION FEE

As of 1/1/2024, registration fees are service fees active for all Fall-Spring class registrations and is inclusive of a singular, one-time gift(s) for newly enrolled students. Students who have been inactive for over 3 months from the last class visit will subject to another re-registration fee. The Summer Semester is excluded from this policy.

CLASSROOM BEHAVIOR

If a student is disruptive to the class, a warning will be given. If the behavior continues, parents will be contacted to pick up their child early, and the class will still be deducted from their package. Repeated offenses will result in the removal of the student from the class, and any refunds, credits, or discounts may not be given.

MANAGEMENT CANCELLATIONS

If a class session is canceled by The Artist Lab, there will either be rescheduling, exchange, or refund issued.

MILITARY DISCOUNTS

With a valid military ID shown, individuals can receive a 5% discount.

SWITCHING CLASSES

Switching Different Class Types

Switching different types of classes might be available, space permitting, with a $35 Processing fee, at least 48 hours before rescheduled class start date.

Switching Class Time for the Same Type of Class

Switching class time for the same type of class might be available, space permitting, with no Processing fee, at least 48 hours before rescheduled class start date.

MAKE UP PASSES

1 Month Package/ 4 Classes: No make-up class issued, no matter the circumstances.
3 Month Package/ 12 Classes: 1 make-up class issued, as long as 24 hour advanced notice is given.
9 Month Package/ 36 Classes: 3 make-up classes issued, as long as 24 hour advanced notice is given.

DROP IN

All Drop In Packages must either schedule their classes by appointment with The Artist Lab Front Desk or give 24 hour advanced notice of their absence of the class. Not providing notice or scheduling their classes will result as a “No Show,” deducting a visit from your package.

3 Month Package/ 12 Classes: Must be finished within 6 months of purchase date.
9 Month Package/ 36 Classes: Must be finished within 12 months of purchase date.

RETURN & REFUNDS

All returns and refunds are up to the discretion of The Artist Lab.

All Trial Class purchases are FINAL SALE and cannot be refunded or exchanged, with no exceptions.
All Presale, Discount, and Early Enrollment classes and camp purchases are FINAL SALE and cannot be refunded or exchanged, with no exceptions.
All Regular-priced classes and camp purchases can be returned for a refund of class tuition minus the $35 transaction fee within 3 days of purchase AND has not been used.
- If after 3 days of purchase AND has not been used, a partial refund of 80% of class tuition minus $35 transaction fee may be issued.
All Classes and Camps are FINAL SALE and cannot be refunded or exchanged, with no exceptions after the first class has been completed. All unused classes and hours remaining in the class package are not exchangeable for other classes, camps, or other special events. No price adjustment will be issued for any packages.

SYMPTOM REMOVAL POLICY

The symptoms below qualify for the Artist Lab or their employees or any involved parties to remove child (ren) from the classroom which will result in sending children home early. If child (ren) displays any of these symptoms, parent should not bring them to the Artist Lab.

Fever, defined as having a temperature of 100°F or higher taken on the forehead (a child needs to be fever free for a minimum of 24 hours before returning to school, that means the child is fever free without the aid of Tylenol®, or any other fever reducing substance.)
Fever AND sore throat, rash, vomiting, diarrhea, earache, irritability, or confusion.
Frequent scratching of the body or scalp, lice, rash, or any other spots that resemble childhood diseases, including ringworm.
Is irritable, continuously crying, or requires more attention than we can provide without hurting the health, safety or well-being of the other children in our care.

Masks not required

Face coverings are not required, but encouraged should an individual need to feel safe. Our staff are all vaccinated and care for your student's well-being. Disposable masks are on premises for your use, should you need them.

Little Artists creating 3D art at The Artist Lab

Late Pickup

After class has been completed, please pick up your student within 15 minutes of class end. Should a student remain at our studio in excess. We will be required to charge the parent $1/min for every minute over this grace period. We are responsible for your child as long as they are within our studio space.

Project-based Classes

If your course is project-based. This means that the course is finished once the project is completed. These courses may be subject to early cancellation due to the completion of said project.